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Terms and Conditions

This website is owned by Petals and Flour Events and operated on the platform. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors flowers/bouquets/plants/gifts to be delivered and flower arrangements and event related services for special events such as but not limited to weddings and birthday parties. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.

Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and all Intellectual Property Rights related thereto, are the exclusive property of Petals and Flour Events. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.


You agree to indemnify and hold Petals and Flour Events harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website howsoever caused.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Petals and Flour Events, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service howsoever caused. 

To the maximum extent permitted by applicable law, Petals and Flour Events assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein howsoever caused.

Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of New South Wales, Australia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in New South Wales, Australia.

Variations in Product

Please note your completed design will be inspired, by the images shown in the online store, the flowers pictured are for colour inspiration, flower type will vary depending upon what is in season and availability at the time of order. The style and colour selected will be captured keeping in mind the aesthetic of the arrangement. The size of the arrangement will vary according to the size selected by the customer and the cost of materials at the time of the order. 


Our studio is situated in East Lindfield. However, from time to time, we may utilise the services of our partner florists, to provide and delivery of our floral arrangements. These partner florists are based in Roseville and Manly, and have a long relationship with us, having worked with them previously as freelance florists or contractors. 


Last Updated 15th of May 2023


Return Policy

Cancellations and changes on shop orders are only accepted if 48hr notice is given by emailing or calling us below.
As flowers are a perishable item we do not offer returns or refunds. However if you are unsatisfied in anyways please contact us via email or phone and we will be happy to help.

Our Delivery Policy

Our regular delivery areas are below. 

If you require delivery out of the areas above please send us a message to contact us.

 If the recipient is not at home at the time of delivery the flowers will be left in a safe spot at the address unless otherwise specified. The recipient or sender will be contacted to let them know. If both are uncontactable the flowers will be returned to the studio.

If re-delivery is required it will be at an additional cost. 

All gift wrapped bouquets will be delivered with a wet pack to keep the florals hydrated. They should be taken out of the wet pack and placed in a vase within 1-2hrs after delivery.

  • Allambie Heights – 2100

  • Belrose – 2085

  • Castlecrag – 2068

  • Castle Cove – 2069

  • Chatswood – 2067

  • Cremorne - 2090

  • Crows Nest – 2065

  • Davidson – 2085

  • East Killara – 2071

  • East Lindfield – 2070

  • East Ryde - 2113

  • Forestville – 2087

  • Frenchs Forest – 2086

  • Greenwich – 2065

  • Gordon – 2072

  • Gore Hill - 2064

  • Lane Cove – 2066

  • Lindfield – 2070

  • Killara – 2071

  • Killarney Heights – 2087

  • Kirribilli - 2061

  • Kurraba Point - 2089

  • Longueville – 2066

  • Macquarie Park – 2113

  • Middle Cove – 2068

  • Milsons Point - 2061

  • Mosman - 2088

  • Naremburn - 2065

  • Neutral Bay - 2089

  • Northbridge – 2063

  • North Ryde – 2113

  • Pymble – 2073

  • Roseville – 2069

  • St Ives – 2075

  • St Ives Chase - 2075

  • St Leonards – 2065

  • South Turramurra - 2074

  • Turramurra – 2074

  • Terrey Hills  – 2084

  • Wahroonga – 2076

  • Waitara – 2077

  • Warrawee – 2074

  • Waverton - 2060

  • West Pymble – 2073

  • Willoughby – 2068

  • Wollstonecraft - 2065

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